Do you have Customer Services experience, preferably from an Insurance company background?
If so we would like to hear from you!
Our client is looking to rapidly expand in the Bristol area and seek professionally minded individuals for sales and service roles in their offices in North Bristol.
Duties & Responsibilities include:
To provide an efficient, professional, friendly and high quality standard of service; focusing on dealing with enquiries from new and existing customers in the contact centre, pro-actively seeking and acting upon opportunities to promote additional services, sell products and retain customers so that their requirements are fully satisfied and to contribute personally to the growth of the business.
Skills & Experience:
Proven ability to personally deliver constantly high standards of quality in a customer service focused delivery environment;
Demonstrable talent for building a rapport with customers to quickly understand their needs and identify appropriate opportunities to promote services and sell products to them as appropriate;
Plenty of confidence and the personality to make a positive impact on customers by telephone;
Enjoyment and experience of working to quality, productive and conversion targets and achieving these;
Ability to learn and retain product and procedural information on an ongoing basis;
Ability to navigate around computer applications effectively, preferably around Microsoft Windows;
Excellent telephone manner and oral communication skills and ability to explain technical subjects in an appropriate manner for different customers to understand;
Accurate and proficient typing skills.
Key Accountabilities
Achieve agreed productive, quality and conversion targets for servicing customers across Core and Ancillary products in line with business and personal objectives.
Handling customer enquiries based on agreed skill sets being attained and in line with business needs across Telephone Sales, Servicing, Renewals, First Notification of Loss (FNOL) and Internet/Paper based correspondence;
Respond flexibly to customer needs and take responsibility for the resolution of customer enquiries or concerns in accordance with agreed guidelines and procedures
Be aware of and comply on an ongoing basis with any legal, regulatory and industry body codes of practice.
Play a pro-active part in identifying self development needs in order to achieve personal and business goals and address these through role progression and personal development frameworks.
Support other Operational teams in achieving agreed targets through the handling of overflow activity during peak periods according to business need.
