A vacancy has arisen for a Customer Service Claims Executive working for one of the UK's leading insurance brands in South Wales.
The successful applicant will have a sound knowledge of insurance and will be responsible for the delivery of customer service standards within the department.
The job involves:-
Manage, coach and direct the Customer Service Claims Department to meet the Group's objectives and Service standards.
Ensuring that the Department handles all claims in a cost effective manner in accordance with Group Guidelines, Procedures and Claims Philosophy.
Work with Regional Service Manager and Executives to deliver consistent service standards both Regionally and Nationally.
Ensure sufficient skilled resource exists within the department through staff development, succession planning and recruitment
Meeting objectives and targets set by Group Claims M and RSM.
Ensuring Compliance with the responsibilities and obligations imposed by the FSA and overseeing complaints.
Develop and maintain working relationships with the Agency network, Operations team and third party providers, as appropriate.
Manage the implementation of procedural and process changes to the Department.
Deputise for the Regional Services Manager as required.
Person Specification
The successful Applicant will have:-
The ability to lead and motivate the Department.
Ability to manage people and teams through periods of change acting as a change agent at all times.
Excellent people and work management skills.
Initiative, constantly looking for and suggesting and implementing improvements in processes and methods of work.
Strong leadership, excellent judgement and decision making.
Good communication/negotiating skills, verbal and written.
Required Qualifications
ACII or equivalent.
