Technical Claims Administrator - Crawley - up to £18,000
Our client is a leading Household Insurance company that is looking for an experienced individual to join their team.
MAIN PURPOSE OF THE JOB
To provide high quality technical support to the Claims Administration & Customer Service teams and effective liaison with contractors on repair and invoicing issues.
MAIN RESPONSIBILITIES
Handling & assisting the call centre agents to handle customer requests for service
Assist with roll-out of technical knowledge within the call centre
Build contractor relationships
Handle technical disputes and complaints
Validate & input claims to the system
Undertake general office procedures including filing, photocopying etc.
To provide Call Centre overflow cover as required.
Any other reasonable duties as required
SKILLS, EXPERIENCE & BEHAVIOURS REQUIRED
Have practical hands on trade experience e.g. plumbing, gas or drainage work etc.
Intermediate excel skills essential
Highly organised to quickly deal with high volume of work
Strong administration skills, accurate with attention to detail
Quick learner.
Ability to work to strict deadlines
Self motivated and enthusiastic
Pleasant, helpful manner whilst striving to help internal and external customers
Adaptable and flexible with a proactive, can do attitude at all times
Confident and articulate verbal and written communication skills
Supportive team player
SLS Services Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
