Household Insurance Advisor - Kent - up to £16,500 plus benefits
The aim of the department is to deliver the highest standards of customer service.
To provide this, you will make great use of your skills, knowledge and experiences to; hand telephone calls relating to claim queries, claim form requests or policy; general administration of existing policyholders - amendments, queries, cancellations and direct debits and providing back up to administration team as necessary.
Other key responsibilities
As well as dealing with customers and clients, you will ensure that all complaints are identified and passed to Customer Care Team for resolution; obtain the necessary information to effectively assess a claim and identify and relay to line management any trends on mis-directed calls
The skills and experience you'll need
You will essentially be the face of the company, and will therefore need to be customer focused with good communication and telephone skills. You will need to be self motivated and have customer service experience.
If you enjoy working in a team, are willing to learn new skills and confident using computers, you're bound to fit right in.
SLS Services Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
