Pensions Administrator – Surrey – up to £28,000 plus excellent benefits
Our client is a leading provider of compensation, benefits and employment practices based all over the world. They specialise in employee benefits, human capital strategies, technology solutions and insurance and financial services. This is a unique opportunity to join a thriving organisation at a time of exciting growth.
Main duties and responsibilities:
Provide an efficient, professional service to meet all client/members' needs and to promote the company’s brand.
On a daily basis be the main contact for an agreed list of clients, and maintain and develop client relationships.
Communicate effectively with clients/members via the telephone remembering each member will have a different level of understanding. Record each call as they occur.
Deal with all communications within defined quality and service standards.
Gather and report client/member feedback, positive and negative to Administration Controller.
Identify areas where the service to clients /members could be improved and communicate findings to Administration Controller.
Ensure the standard complaint procedure is followed by reporting all complaints and errors to Administration Controller at an early stage.
In conjunction with the Administration Controller, ensure that all delivery promises and performance standards are achieved.
Set up and maintain Administration Guides and procedures.
Be a part of reference on technical issues.
Challenge procedures to identify process improvements.
Skills and Qualifications:
• Previous proven experience dealing with occupational pension schemes is essential.
• Defined Benefits (DB) experience is essential.
• Interpersonal skills to include good written and verbal communication.
• Computer literate.
• Grade C or above is essential for Maths and English at GCSE or equivalent.
SLS Services Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
