Gloucestershire based insurance company are looking for an experienced Commercial Claims Handler to join their expanding commercial claims team at a time of significant growth and change. In particular, our client is looking for someone with Commercial PI experience incorporating EL and PL.
Reporting to the Commercial Claims Supervisor the main purpose of this role is to negotiate and manage the settlement process involving a wide range of commercial claims including property claims up to £250K and personal injury claims up to £40k. You will handle a small portfolio of claims of a higher value/more technical nature, handle and analyse complaints and manage the quality auditing of commercial claims for the team. The role will involve acting as an escalation point for the team, providing technical and job related support ensuring company standards, procedures and compliance are maintained. Responsibilities will also include training/developing staff (on all commercial related products) to enable them to reach their full potential, writing/maintaining all training material and providing team leaders with regular feedback on team performance.
Candidates must have an extensive working knowledge of a commercial claims environment, full understanding of industry and market agreements and proven experience of leading fraud investigations. The role requires full understanding of the key drivers of claims cost containment and service provision, experience of SME products (retail/manufacturing and leisure) and ideally extensive experience of handling both injury and property claims. Working knowledge and practice of Excel, Word and PowerPoint are essential and an understanding of analysing and interpreting management information data is required.
