Motor Claims Advisor - East Sussex - up to £24,000 plus benefits.
Responsible for handling Motor Claims on behalf of our principals, with full autonomy to handle and negotiate claims within agreed limits through to final settlement.
KEY RESPONSIBILITIES
Setting up of New Motor Claims and handling on behalf of our principals.
Processing claims in accordance with the claims procedure manual.
Checking and assessing Liability and providing advice on the claim to the customer.
Obtaining eye-witness or police reports as appropriate
Negotiating a final settlement figure.
Pursuing a recovery of our principal's outlay.
Ensuring claims are handled in a pro-active manner in accordance with agreed Service Levels.
Maintaining database to ensure management information is accurate.
Deal with telephone enquiries, from customers or other parties, following up on all actions to completion of issue/enquiry
Skills/knowledge
Good organization skills are vital
Excellent client relationship skills
Excellent Negotiation skills
Excellent verbal and written communications Skills
Knowledge of Excel is essential
There should be a good working knowledge of current protocols
Experience
Minimum 2 years Motor Claims Experience required. Preferably this would be in a disputes/recovery environment.
Qualification
Educated to at least GCSE level (or equivalent)
PERSONAL SPECIFICATION
To be able to work to tight deadlines is paramount
Focused on detail
Focused on quality
Able to prioritise and manage workloads
Able to use initiative
To be able to work effectively as part of a team, as well as individually
SLS Services Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
