Job Summary
Responsible for checking the quality and compliance of new business obtained by our Financial Consultants in accordance with internal procedures and regulatory requirements
Primary Accountabilities
Ensure suitable advice has been given in the selling of Equity Release plans
Identify and communicate areas of risk and suggest improvements to ensure the required standards are met and processes are effective.
Perform all tasks following company policy and procedures, whilst ensuring legal and regulatory requirements are met
Manage workload in an efficient manner and work as part of a team to fulfil client Service Level Agreements
Provide clear and well reasoned feedback/responses to enquiries by telephone and in writing
Build effective relationships with third parties (Sales Consultants, Regional & Area Managers)
Carry out administration audits and provide well structured feedback to Team Managers
Qualifications, Experience, and Knowledge
Full FPC or CFP & CII Certificate in Equity Release desirable or willingness to work towards.
Minimum of 3 years experience within financial services industry
Experience in business review, compliance or internal audit
Understanding of regulatory framework for equity release products, and of other industry guidelines which may apply to our clients
Skills, Aptitude, and Abilities
Computer literate in MS Excel and Word. MS Access desirable.
Excellent administrative, communication, and interpersonal skills
Organised, methodical and detail conscious
Consistent and clear decision making
Flexible and adaptable to changing demands
Ability, motivation and determination to meet deadlines and achieve agreed targets
Take ownership of issues and see through to resolution
Build and manage relationship with sales force, to put forward own views and be confident in explaining decisions
Benefits:
25 days holiday
Staff bonus scheme
Income protection
Group Personal Pension with employer contribution
Private medical insurance
Death in Service x 4 of salary
