Mortgage Adviser required in Gloucester, see details below!
Job Purpose:
To deliver exceptional retail business performance through excellent customer sales, servicing, and transactional processing of all mortgage and mortgage related products.
This is a specialist role operating in an externally competitive market where there are increasing levels of both internal and external compliance requirements
Main Accountabilities:
Be proactive in the generation of mortgage business through Identifying and contacting potential new mortgage customers using appropriate tools e.g. via the leads management system
working with the branch manager to plan, monitor and review team contribution to overall performance
Promotion of the various products and services to other outlet(s) staff in order to generate quality sales leads providing coaching and support as required.
Develop and maintain effective / value added business relationships with other business areas e.g. Business Banking
Contribute towards the achievement of team performance objectives and where appropriate and as required, undertake sales of other products and services e.g. current accounts, personal loans, Barclaycard etc
Undertake basic administration duties as required including handling of faxes and mail, premises related activities e.g. notifying relevant area of repairs and maintenance needs.
Understand and promote the Company Mission, Brand, Release the Power and customer service standards
Contribute/assist in championing the need for continuous improvement
Undertake required sales, servicing, and transactional processing in accordance with set procedures in relation to all Mortgage and Mortgage related products and services
This includes:
Full mortgage product range
Life Insurance e.g. Term Assurance and critical illness
Mortgage protection e.g. accident, sickness, redundancy
Home insurance e.g. Buildings and contents
Achieve personal performance objectives relating to:
Customer Experience
Sales of products and services
Retail disciplines
Regulatory, Risk and rigour standards
Knowledge and Expertise:
In-depth knowledge of the full range of Mortgage and Mortgage related products with a good knowledge of the personal customer product set and an awareness of the business and premier product set.
Good knowledge of relevant technical support systems e.g. Customer System, Mortgage Related products quote systems,
Detailed knowledge and application of the standard sales process and associated procedures as applicable to relevant products and services
Detailed knowledge and application of regulatory and operational risk and rigour standards
Good working knowledge of internal processes and procedures and relevant procedure manuals
Detailed understanding of relevant aspects of legislation –Mortgage Code, Banking Code, Financial Service Act, Consumer Credit Act, Cheques Act, Data Protection, Money Laundering Act, Health and Safety Act etc.
Good knowledge of complaints handing process and procedure
Good understanding of the current mortgage environment e.g. competitors, legislation.
Good understanding of outlet performance objectives
